Thank you for choosing SOCIGRAM, a subsidiary of Finixia Dedecons Private Limited. We strive to provide exceptional service and a seamless user experience. This Refund Policy outlines the terms under which refunds are applicable for any paid services or subscriptions on our platform.
Refunds may be issued under the following conditions:
If a user has been incorrectly charged due to a technical error.
If the service purchased is unavailable or not delivered as promised.
If a refund request is made within the specified refund window for subscriptions or purchases (see below).
2. Non-Refundable Items
The following are non-refundable:
Payments for services already rendered.
Digital goods or content that has been accessed or downloaded.
Any fees related to account violations or penalties.
To request a refund:
Email us at support@finixia.in with the subject line: "Refund Request of Socigram"
Include the following details:
Your full name.
Socigram account email address.
Transaction ID or receipt number.
Reason for the refund request.
Our support team will review your request and respond within 7-10 business days.
Refund requests must be made within 14 days of the original transaction date.
Refunds for subscriptions are only applicable if the request is made within the first 7 days of the subscription period.
Approved refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
For any questions or concerns regarding our Refund Policy, contact us:
Email: support@finixia.in
Website: https://socigram.finixia.in
Parent Company: https://finixia.in
